Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dreamnesthomefurniture@gmail.com Please note that returns will need to be sent to the address given once return has been accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dreamnesthomefurniture@gmail.com

Damages and issues
Please inspect your order upon delivery and notify us immediately of any defects, damage or incorrect items. Where goods are faulty or damaged, we will arrange return or collection at our expense and resolve the issue promptly.

Exceptions / non-returnable items

 Made-to-measure and bespoke sofas are produced to individual customer specifications and are therefore non-refundable unless faulty.

Clearance and final sale items are non-refundable except where the item is faulty or not as described. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dreamnesthomefurniture@gmail.com